A vacancy exists for a Field Service Technician – Liquor within the Kazang – Micro Merchant Division, Sales in Western Cape.
Key Responsibilities include, but are not limited to:
- Solve Technical issues.
- Provide Customer service.
- Advise customer on Software management.
- Manage device requisitions, allocations, and stock take as per monthly cycle requirements.
- Ensure administrative time is allocated to fulfil all designated administrative tasks and roles.
- Comply with Regional admin office requirements as per monthly cycles.
- Adhere to the requirements of the business when placing devices.
- Planning of sales activities on a weekly basis.
- Coordinate sales efforts with marketing and sales management.
- Interaction and cooperation with the Sales Admin team and the ability to perform work within acceptable timelines.
- Work to key weekly reporting and management cycles with Field and Regional Sales teams.
In order to be considered for this position, the following requirements must be met:
- Matric/Grade 12.
- 2 – 3 years of field experience as a FST working on customer sites, resolving both software and hardware-related issues.
- Solid experience in dealing with remote assistance telephonically and on-site.
- Driver’s license and own reliable vehicle are essential.
- English and at least one other African Language.
Technical Skills:
- Basic knowledge of PowerBI.
- Solid knowledge of MS Office Suite (Word, Excel).
- Network connectivity, troubleshooting skills and installation and maintenance.
- CRM systems exposure (MS Dynamics).
