We are seeking a highly skilled and versatile Application Support Engineer to join our team. The successful candidate will provide top-notch support for our applications, ensuring seamless functionality and resolving issues efficiently.
As the Application Support Engineer, you will be responsible for resolving tickets using the front end, MySQL and other provided tools. Escalating to internal resources where necessary. Following up each ticket through to resolution and ticket closure. Be on standby rotation. Incident management for any escalated tickets.
Key Responsibilities include, but are not limited to:
- Attend daily Application and Technical stand-up meetings
- Manage the Application Support ticket queue
- Creation of test credentials for application testers
- API client onboarding
- Access request management for Sentry and Google Cloud
- Resolve escalations from other teams
- After-hours standby and incident coordination (weekly rotation)
- Emergency support for release issues
- Support channel monitoring for escalations
- Developer request management for code changes and bug fixes
- Ad hoc dashboard building and customization
In order to be considered for this position, the following requirements must be met:
- BSc or relevant qualification or comparable experience
- Knowledge and experince with Python, MySQL or comparable language
- Strong technical background and understanding of application support
- Excellent problem-solving and analytical skills
- Effective communication and collaboration abilities
- Ability to work in a fast-paced environment and adapt to changing priorities
- Experience with Atlassian, Freshdesk, and DataDog desirable
