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��ࡱ�>��	MO����L�������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������{	��>!bjbj����	vJ���f���f%�������"	"	������������8TTT��%���"�������$�$�$�$�$�$�$$|(�2+��$�M��MM�$����4�$&���M^�����$�M�$��:E#,�#�����`/+I�	������^q#
�$"%|�%{#R�+	��+�#�+��#��0."�Pl�����$�$�����%MMMM���������������������������������������������������������������������+���������"	Xz:	Curriculum Vitae of Ebrahim Halim
8009155227088

31 Amstel Road
Maitland
Cape Town
7405

0847616222





PERSONAL DETAILS


Gender: Male
Race: Colored
Marital Status: Married
Health Status: Excellent
Drivers Licence: Yes, Code 8
Transport: Own vehicle





COMPUTER LITERACY


Ms Office
Ms Word
Ms excel
Ms Power point
Visio
Ms Outlook
Ms Internet Explorer






TRAINING AND CAREER DEVELOPMENT


Direct Channel Academy
Team Leader Training Programme





                                                             EMPLOYMENT HISTORY

First National Bank Merchant Services
Sales and Service Consultant
2011-Current

Sales:
Contact clients and scheduling suitable dates for appointments
Signing up clients and explaining processes and procedures in terms of First National Bank retail agreement
Extensive credit card and chip card fraud training to merchant 
Evaluating on site evaluation of the business
Telephonic and e-mail quotations with regards to pricing, products and service 
Service:
Balancing out merchant�s commission rate to their annual turnover 
Explaining terms and conditions and extensive training on Manual entry process
Hub meetings
RM visits
Hogan and remedy
Email correspondence
Updated agreements
KYC
Cash back addendums
Update banking details
Recon
Upgrades
Speedpoint machine training






Regents Insurance:
Team Leader- Sales 
2010-2011

Managing\Supporting a team of 150 -200 sales agents 
Conduct performance management on team leaders weekly
Conduct team motivation sessions weekly
Conduct individual motivation sessions weekly
Conducts daily team meetings
Plan and execute one-on-ones with team leaders and Call Centre Manager
Plan and conduct weekly crew briefs
Monitor and execute company�s concepts, philosophies and techniques
Reporting and Analysis
-campaign stats per team leader
 -daily stats for leads conversion issuing of warnings 
Counseling of agents and team leaders
Review\Recommend disciplinary actions
Completion of all relevant reports (HR-ADMIN)

Match World Cup Ticketing Centre
Customer service consultant
2009-2010

Queries
Customer liaison 
Creating & maintaining customer relationships



AG Cellular
Team Leader / Sales Consultant
2007- 2009

Sales of cell phone contracts
Internal Sales
Receiving and capturing of orders
Invoicing
Preparing of quotes
Queries
Customer liaison 

Constant contact with different companies 
Creating & maintaining customer relationships









Direct Channel Holdings
Senior Team Leader
2006 �2007
Managing\Supporting a team of 150 -200 Sales agents and 5 Team Leaders
Conduct performance management on team leaders weekly
Conduct team motivation sessions weekly
Conduct individual motivation sessions weekly
Conducts daily team meetings
Plan and execute one-on-ones with team leaders and Call Centre Manager
Plan and conduct weekly crew briefs
Monitor and execute company�s concepts, philosophies and techniques
Reporting and Analysis
-campaign stats per team leader
-daily stats for leads conversion issuing of warnings
Counseling of agents and team leaders
Review\Recommend disciplinary actions
Completion of all relevant reports (HR-ADMIN)


Direct Channel Holdings
Team Leader
2005 � 2006
Managing\Supporting a team of 30-40 Sales agents
Conduct performance management on agents daily
Conduct team motivation sessions daily
Conduct individual motivation sessions daily
Conducts live listenings daily
Conducts coaching sessions daily
Conducts daily team meetings
Plan and execute one-on-ones with agents and STL
Plan and conduct weekly crew briefs
Monitor and execute company�s concepts, philosophies and techniques
Training team on new campaigns
Refresher courses on existing campaigns weekly
Reporting and Analysis
-campaign stats per agent
-daily stats for leads conversion
-allocating of leads
Issuing of warnings
Counseling of agents
Review\Recommend disciplinary actions
Completion of all relevant reports (HR-ADMIN)
Involved in screening & Training new agents


Direct Channel Holdings
Telesales consultant
2004 - 2005
Marketing short term policies
A.I.G, Metropolitan Life, African Life, FNB,
Sanlam, MFC, Momentum, Channel life (Life insurance long/short term), Edcon, Jet,
Required sales � 3-5 per day
Maintained a personal target of 10-15 sales per day
Long term life insurance
Data Capturing
Programs Used
CRM
Direct Magic Applications
Avaya Systems

Planet Wheels
Motor Vehicle Salesman
2003 � 2004
Selling and promoting new and used vehicles
Building strong relationships with my clientele
Liaising with in-house customers to get finance for customers
Dealing with insurance brokers to get the best deal for clients


 
Kaplan Quality
2000 � 2003
Sales representative
Selling and promoting different materials
Liaising with clients
Building good relationships
Dealing with customer queries and orders
For example, leather, leather look, vinyl�s etc


Fairmount Furniture�s
1999 � 2000
Working as a cabinet maker
Assisting and creating different furniture for various
Companies


CAREER GOALS
Short term
Obtain a diploma in Call Centre Management (2008)
Long term
Obtain a degree in Marketing and Business Management


I Ebrahim Halim would like to put forward my CV for a career opportunity at your company.  When screening my CV, you would have noticed that I have a strong client/customer orientated employment history, therefore my personality displays drive, energy, initiative and infectious enthusiasm.  Over the years I gained a tremendous and diverse amount of knowledge.  My daily leadership, company culture, shared experience coupled with my personal attributes would be of a great asset to your company.  I maintain a constructive approach under pressure and in trying circumstances whilst leading by example and consistently demonstrating organizational values.  I see myself, not only as a Leader but also a team player so I actively support and adapt well to changes and ideas proposed by others.  I am a diplomatic and tactful individual who always has the interests and needs of others before my own, I believe that respect and communication work both ways but begins with myself.  My cross functional approach allows me to openly admit to my mistakes, accept and use constructive criticism for personal growth. 

Thank you for taking the time to screen my CV, I hope it has been viewed in favorable light.  I look forward to hearing from you.


E.Halim
Thank you, in advance
Ebrahim Halim



					








PAGE  


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